More Than Just Tech Support
Your business is unique and so are your technology needs. Around here, we don't believe in cookie cutter solutions that add features and services that your organization doesn't need. Instead we'll work with you and get to know your business and create a custom plan that covers all of your IT needs both now and as your business grows and evolves.
Our clients come to us looking for a trusted IT partner flexible enough to provide versatile solutions as their business changes and experienced enough to handle it all.
HELP DESK & SUPPORT
Your team needs to work anywhere, anytime. Our support team makes it happen with 24/7 live support you can count on when you need it most.
IT PLANNING & BUDGETING
As your company evolves and grows so do your IT needs. Our Technology Maturity Roadmaps assist in planning, providing transparency, and establishing a clear IT outlook for the future.
AUTOMATION & MONITORING
Get back to focusing on your business while we provide proactive maintenance, patching, monitoring and automation to keep your systems up to date and secure.
Ready to simplify your IT experience?
Step 1: Schedule a consultation and we'll learn your business and technology expectations / needs to decide if we might be a good fit for you and perform a network evaluation to discover the gaps between where you are and where you want/need to be.
Step 2: We'll get right to business helping you build a customized solution for your technology needs. You'll get your own Technology Maturity Roadmap which assists in planning, providing transparency, and establishing a clear IT outlook for the future.
Step 3: Your expectations are established, your plan has been implemented, now it's time to sit back and enjoy a seamless IT experience the MTC way.
Why You'll Love Get Covered IT Services
24/7 Remote Support
Whether you staff works in office during normal working hours, remotely during unusual hours, or any combination of the above; MTC is here to offer 24/7 support you can count on when you need it most.
Technology Maturity Roadmaps
Our technology maturity roadmaps provide insight into your current technology environment, identifies problem areas and gaps in service, and lays out a comprehensive plan to acheive your technology goals.
Preventative Maintenence , Patching, and Monitoring
Our proactive approach to preventative maintenance and patching allows you to focus on other aspects of your business knowing that we've got your IT covered. We'll handle all of your maintenence and patching to assure your technology is cutting edge and secure.
MTC Support Portal
Our support portal offers an easy way to submit and track service tickets in real time. Your team will be enjoy access to an easy to use platform that quickly submits prompted support tickets to streamline the support process. Users will also receive proactive email updates on support performed.
Project Management & Implementation
As you grow & change, more technology resources are required. Our team of technical support, engineering and project management are here to assist in installing new stystems or changing existing ones.
Access to Expert IT Industry Leaders
A team within a team. Amongst our large group of veteran IT professionals, we assign an integrated group of highly experienced experts specific to your needs. It’s like having your own, specialized IT department.
Our co-managed clients come to use for help with the following issues:
They need additional IT support to help staff so that their IT team can focus on bigger projects
They need help prioritizing IT security
They lack budget planning, vision, leadership, and IT strategy
They need an increase in IT leadership and accountability
Their distributed workforce needs enhanced access and security
Their team needs after hours support
They've experienced a slowdown in their operational maturity
They need help with routine maintenence and monitoring
They want to utilize our relationships with vendors to simplify their IT tasks
They lack IT documentation, processes and procedures.
Ready for better IT results?
Let's talk.
Business technology is constantly
evolving and changing.
We are too.
New services we added to Get Covered in 2023:
Technology Maturity Roadmaps (TMR)
As technology evolves, so does your business and your technology needs. As our client we'll build you a custom technology maturity roadmap to provide insight into your current technology environment, identifies problem areas / gaps in service, and lay out a comprehensive plan to achieve your technology goals. We're here to walk alongside you now and as your business grows and changes
Read more...
Identity Verification & Password Rotation
We're adding an additional step to securing credentials and assuring that only the correct users have access to your most valuable data and applications. Our techs are now able to require identity verification when assisting a user and automatically rotate our internal passwords to restrict access to your most important data and applications.
Read more...
Self Service Ticketing & Automation
This new tool creates processes and workflows to make simpler tasks even simpler. One way you'll see this tool in action is when adding a new user. Instead of a tech gathering information and doing the background work, you'll fill out a form and quickly see results in real time. Automation creates a seamless process and cuts down on user generated errors and handles repetitive digital tasks saving time and money.
Read more...
