Partial IT Services
We're here to help fill in the gaps and help assist your internal IT team.
Already have an IT Manager or team on staff? No worries, we specialize in working directly with your current IT staff to support them where there are weaknesses and take care of the tasks that may be keeping them from fulfilling more important duties.
Why Co–Managed IT with MapleTronics?
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Enjoy our easy to use support portal and take advantage of 24/7 support options
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Combine the knowledge of your on-staff IT team with our diverse team of technical talent.
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Offload time-consuming tasks like updates and simple support issues and allow your IT staff to have more time to work on other high tasks.
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Utilize our IT staff to fill gaps when your IT staff is out of the office or using PTO.
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Take advantage of excellent customer service and quick resolution times to avoid unnecessary downtime and disruptions
It's Time to Stop Allowing IT Issues to Weigh You Down
Shift your focus from unreliable technology issues back to growing your business.
Fill out the form below to begin discussing how we can partner with you to solve your IT problems.
Managed IT the MapleTronics Way
We'll learn your technology expectations and needs to decide if we might be a good fit for you and perform a network evaluation to discover the gaps between where you are and where you want/need to be.
Step 1: Talk With our Experts
Step 2: Create Your IT Plan
If we're the right fit, we'll get right to business helping you build a customized solution for your technology needs. No cookie-cutter solutions with unneeded services here!
Step 3: Start Enjoying Your IT Experience
Your expectations are established, your plan has been implemented, now it's time to sit back and enjoy IT the MTC way.
Features of Our Get Covered Fully Managed IT Plans
REMOTE SUPPORT
Our monitoring agent allows us to quickly fix large and small problems in minutes. Anyone in your organization can call anytime and talk directly to a technician.
ON-SITE SUPPORT
If an issue requires us to come on-site we don't hesitate to dispatch a certified technician that knows your network and your needs.
REPORTING
Reporting allows you to make informed decisions and to know if the expectations of your investments are being met.
VENDOR MANAGEMENT
We take the complexity out of managing multiple IT vendors. If you are having an issue from a vendor, from software applications or ISPs, we work directly with them to remediate the problem. This allows you to focus on your job.
24/7 SUPPORT
We monitor the performance of your servers and respond to alerts to address potential problems before they turn into system failures.
PREVENTATIVE MAINTENANCE
We keep your PCs running at optimal performance with a maintenance schedule that includes deletion fo temporary files, disk defragmentation and removal of temporary internet files.
Support You Can Count on with our MTC Support Portal
As a managed client at MTC your users will get access to our support portal.
Your users will enjoy:
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An easy to use platform to quickly input support tickets
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Fast access to support
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Complete visibility to support ticket status within our portal application
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Proactive email updates on all work performed
