Join our team as a

Director of Client Relations

Position Summary

The Director of Client Relations is responsible for leading and empowering our Client Relationship Management (CRM) team to successfully manage our Client's Executive experience.  They will work closely with Marketing and Business Development to profitably grow the business. 

Education/Certifications/Skills Requirements

  1. The Director of Client Relations should have:

  2. Strong interpersonal skills: specifically verbal and written skills, telephone skills, and active listening.

  3. The drive to build Client loyalty and trust through transparency and vulnerability, by using the philosophies in the book Getting Naked by Patrick Lencioni.

  4. The ability to assess situations quickly and articulate recommendations in a concise and timely manner.

  5. A high level understanding of technology.

  6. An excellent grasp of business principles and the ability to educate.

  7. A Bachelor’s Degree in Business Administration or Marketing or equivalent experience.

  8. 3+ years of relevant experience, preferably with a Managed Service Provider.


Ongoing Education Requirements

The Director of Client Relations will pursue continuous personal and professional growth through:

  1. Seminars and/or webinars related to technology, sales processes, and personal growth.

  2. Vendor and trade-related books, magazines, emails, newsletters, and websites to stay current on the latest technologies.

  3. Leadership development courses.


Physical Requirements

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the Teammate is regularly required to sit, use hands, reach with hands and arms, talk and hear. The Teammate is frequently required to stand and walk. The Teammate must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.


This position may require driving to and from client sites.  All Teammates who drive for MTC must have a valid state issued driver's license and provide proof of insurance.  Insurance coverage must  exceed:   $100,000/person, $300,000/accident & bodily injury, and $100,000/property damage.


Essential Duties and Responsibilities

The Director of Client Relations will be responsible to:

  1. Develop systems for Client Relations Manager processes.

  2. Manage corporate sales by developing a business plan that covers sales, revenue, and expense controls.

  3. Meet planned sales goals.

  4. Set individual sales targets with the sales team.

  5. Track sales goals and report results.

  6. Oversee the activities and performance of the sales team.

  7. Coordinate with Marketing and Business Development on lead generation.

  8. Coordinate ongoing training of the CRMs.

  9. Develop CRMs through motivation, counseling, and product knowledge education.

  10. Develop and maintain vendor sales relationships.

  11. Promote MapleTronics and our services and products.

  12. Communicate clearly and concisely with Clients and Teammates.

  13. Schedule and lead Quarterly Team planning sessions and individual Quarterly Previews.

  14. Plan and Lead weekly sales Team meetings.


Additional Duties and Responsibilities

  1. Comply with the items found in the MapleTronics Teammate Manual and in the vision, mission, and values statements of the company.

  2. Participation in company activities and meetings.

  3. Actively pursue a vocational improvement plan.

  4. Attend all MapleTronics Sales Team Meetings and MapleTronics Team Meetings

  5. Commit to the overall philosophies of MapleTronics as a team committed to integrity, client service, relationship-based selling, and exceeding Client value expectations.

  6. Take an active role in seeking continuous improvement of team workflows and goals.


Team Expectations

  1. Actively support the Team and be an active participant in all Team activities.

  2. Attend Team and Company meetings as scheduled.

  3. Engage in ongoing education to keep your knowledge level at the cutting edge of the industry.

  4. Take an active role in seeking continuous improvement of team workflows and goals.

Company Expectations

  1. Actively demonstrate the living out of the MapleTronics core values:  Aspiriational Growth, Proactive Optimization, Joyful Service, and Professional Excellance.

  2. Exceed Client expectations.

  3. Find innovative ways to improve the way your work gets accomplished.

  4. Develop and journey toward fulfillment of your own personal and professional mission.