Join our team as a
NOC Tech (TN)
Essential Duties andResponsibilities
TheNOC Technician II will:
ProvideTier 2 IT Support for technical issues involving core business applications and operating systems
Provide mid-range technical support at the network level including software troubleshooting and hardware installation.
Provide basic onsite support for Clients (workstation installs, basic networking, etc)
Implement and support basic remote access solutions.
Document all work and Client interaction.
Communication with customers as required: keeping them informed of incident progress.
Ongoing Education requirements
One of the keys to success within this position is ongoing education. The NOC Technician II will continue in appropriate technical training which MTC feelsa re necessary for a well rounded technical proficiency.
In addition to the certification track there will be a soft skill track through which the Technician must work. These soft skills will include mastery of our Customer Relationship Management software, communication skills, and other training determined by MapleTronics to be essential to ensuring an outstanding Client experience. Demonstrated soft skills and technical proficiency will be used as a benchmark in determining movement to the next level in technical classification.
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the teammate is regularly required to sit, use hands, reach with hands and arms, talk and hear. The teammate is frequently required to stand and walk. The teammate must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25pounds.
This position may require driving to and from client sites. All Teammates who drive forMTC must have a valid driver's license and provide proof of insurance. Insurance coverage must must exceed: $100,000/person, $300,000/accident &bodily injury, and $100,000/property damage.
Job Type: Full-time
relevant: 1 year (Preferred)
Paid time off
Monday to Friday