Join our team as a

Sales Desk Associate

Position Summary: 

The Sales Desk Associate creates quotes for our Clients that set others up for success.  As the first step of the project and product order process they ensure our Client Relations Managers (CRM), service technicians, and Clients have a great experience by consolidating information to create error free quotes and orders. 


Education/Certifications/Skills Requirements

  1. Exceptional communication skills.

  2. The ability to multi-task, prioritize, and adapt to changes quickly.

  3. The drive to build Client loyalty through transparency and vulnerability.

  4. A meticulous attention to detail.

  5. A rudimentary understanding of technology and the basic parts of a computer network.

  6. The ability to analyze and improve internal processes.

  7. An indepth knowledge of MS Word and Excel.

  8. The ambition and curiosity necessary to master our quoting software.


Ongoing Education requirements

1)  Attend seminars and/or webinars related to technology, sales processes, and personal growth

2)  Read vendor and trade-related books, magazines, emails, newsletters, and websites to stay current on the latest technologies

3)  Set goals and plan the journey

Physical requirements

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the teammate is regularly required to sit, use hands, reach with hands and arms, talk and hear. The teammate is frequently required to stand and walk. The teammate must regularly lift and/or move up to 10 pounds.


Essential Duties and Responsibilities

  1. Assist the Corporate Account Manager and Technical Engineer in providing product solutions for the Client.

  2. Prepare quotes and scopes of work for solutions offered to the Client

  3. Process the Order after Client has accepted quote

  4. Prepare the billing for the order

  5. Follow up with Client after the completion of the order

  6. Communicate with Client regarding

    1. Questions about existing orders

    2. Questions about products or services

    3. Placing an order

  7. Process orders for Clients not assigned to a Corporate Account Manager


Individual Performance Standards

Individual measurables:  The inside Sales Associate will have a quarterly preview with the Team Leader.  At that time, they will discuss and plan a career path and the tools needed for that path.


Team Expectations

  1. Actively support the team and be an active participant in all team activities

  2. Attend team meetings as scheduled

  3. Engage in ongoing education to keep your knowledge level at the cutting edge of the industry

  4. Take an active role in seeking continuous improvement of team workflows and goals


Company Expectations

  1. Review updates found on the MapleTronics Portal:

  2. Attend regularly scheduled All-Staff Meetings.

  3. Pursue a thought pattern of “how we can” rather than “why we cannot.”

  4. Commit to integrity, client satisfaction, Teamwork, quality, value, leadership, and innovation.

  5. Exceed Client expectations.

  6. Find innovative ways to improve the following

    1. Processes

    2. Products and solutions

    3. The way we care for our Clients

  7. Continue growth toward fulfillment of your own personal and professional mission.

  8. Communicate completely with Clients and Teammates.


Company performance standards

  1. Annual Skills Evaluation

    1. Skills Inventory (DISC)

    2. Review and evaluation of teamwork and Team skills

  2. Quarterly Preview (conducted with your Team leader)

    1. Review of what has been accomplished in the past quarter (goals achieved, and/or barriers to achieving previously stated goals)

    2. Establish goals for the next quarter (with measurables)

    3. Determine resources needed to achieve goals(career path, tools, resources, education, etc.)

    4. Establish growth objectives (action items, tasks, areas in need of attention, and a plan outlining how to address those items)