Connecting the Dots with
our IT Solutions
At Mapletronics, we create managed technology solutions that fit the needs of your business no matter the size. We also offer a full range of products, accessories and services for home users. When it comes to technology, our team is passionate about helping enrich your experience.
Whether you are a home user, a small business owner, or an executive at a large corporation we are prepared to exceed your expectations.
Improving Lives with Technology.
Our Process
Set your technology expectations
When working with new clients, the first thing we do is sit down with you and learn what makes your organization tick, and how data impacts it, or makes it work. We focus on and set expectation in four main areas; business continuity, security, stability and user support.
Once we understand the expectation you have for your business technology, we do a technical network assessment. The results of that assessment create a Gap Report that shows you where your technology is and isn’t meeting your set expectations in the areas of business continuity, security, stability and user support.
Locate the Gaps
Create your IT plan
After we have a Gap Report, we can put together a plan that fills the gaps where your expectations aren’t being met by your technology. Our plans are always built to take care of high urgency and low cost/no cost issues first, then address other issues as your budget and time allows.
We have changed the model of managed IT support. When you call in, or put in a ticket, you don’t get sent to a low level call center. You get your team of techs, in your area - the people who know you and your network.
Set up your Team
What Our Clients Have to Say About Us
“As our staff needs continued to grow so did our IT needs. It became quickly relevant that we needed to have someone that was expert in the IT field… What has been a tremendous help to us has been having Mapletronics there for us during all of that growth. With different platforms that have been added and software upgrades needed as well as having remote access to get covered and pushing that button really eliminated multiple people on staff using their productivity to try and address IT needs.” -The Community Foundation of Elkhart County
“We first started off with Mapletronics mostly buying hardware, but the addition of get covered and the utilization of that support has been very very helpful for me and my partners… Mapletronics [has] been there with us the whole way and every individual workstation [has] the ability to log in to the help desk and get answers or at least know someone [is] working on a solution.”
-B&B Molders
“…We need an IT infrastructure that doesn’t get in the way of that and that doesn’t cause problems with [our goals] and instead supports them. This is exactly what we’ve found in Mapletronics. They’re providing the support and the infrastructure to allow our staff to do their jobs while giving us the tools and support so that connectivity and communication issues don’t cause barriers.” -CAPS
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