User Billing Definitions
Named User
Definition:
A Named User is a licensed, individual account assigned to a specific person. There is a clear 1:1 relationship between the account and the individual using it. Even if the email address is role-based (e.g., controller@company.com), if only one specific person accesses it, it is still treated as a Named User.
Billing Status:
Included in billing.
Examples:
-
controller@company.com (used solely by one person)
Frontline User
Definition:
A Frontline User is also tied to a specific individual, but their usage pattern is different from a traditional office worker. These users primarily access email and services through mobile devices (phones, tablets) and don't use a desktop or laptop workstation. This classification is common in industries with field-based or mobile-first workflows.
Billing Status:
Included in billing.
Examples:
-
Construction worker using Outlook on a mobile phone
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Field technician using Teams on a tablet
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Delivery driver using a mobile device for updates and scheduling
Shared User
Definition:
A Shared user is a single user account that multiple individuals use interchangeably. These users are typically tied to a shared role, workstation, or station where identity-level audit trails are not required. No individual person “owns” this account.
Billing Status:
Included in billing.
Examples:
-
shipping@company.com used at the warehouse station by multiple staff
-
frontdesk@company.com at a receptionist station
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kiosk@company.com on a public-access terminal
Service Account
Definition:
A Service Account is a non-human account used exclusively by systems, applications, or automated processes — not by people. These accounts facilitate background operations such as scanning, email relay, system alerts, or app authentication.
Billing Status:
Not included in billing.
Examples:
-
scanner@company.com for a multi-function device
-
crmrelay@company.com used by a CRM system to send email
-
erpalerts@company.com for automated system alerts
Resource Account
Definition:
A Resource Account is tied to a physical resource — not a person — such as a conference room, display device, or scheduling asset. These accounts typically exist within a calendar or scheduling system and are not accessed as user mailboxes.
Billing Status:
Not included in billing.
Examples:
-
confroom1@company.com for booking a conference room
-
projector@company.com linked to an AV setup
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lobbydisplay@company.com for signage or display screens