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Why We're Adding Self-Service Ticketing to our Get Covered Managed Service Plans

Updated: Apr 12, 2023

As a Managed Services Provider (MSP), MapleTronics is committed to providing our clients with the most efficient and effective solutions to their IT needs. One of the tools that are adding to Get Covered (our line of managed service solutions) is Self-Service Ticketing, also known as Robotic Process Automation (RPA).

Self-Service Ticketing is an automation platform that creates processes and workflows, which helps to simplify and speed up the IT support process. For example, when you hire a new employee, there are many technology steps that need to be taken to get the employee set up with the necessary software, access, and permissions. Self-Service Ticketing allows us to quickly and efficiently complete these steps, reducing the time and effort required to onboard a new employee.

The benefits of Self-Service Ticketing are numerous. By automating processes, the chance of human error is greatly reduced, resulting in fewer mistakes and more accurate results. Self-Service Ticketing also handles repetitive digital tasks, freeing up our team to focus on more complex and strategic tasks. Additionally, the time savings that Self-Service Ticketing provides can be significant, cutting the time required to complete a task by up to 70%.

But the biggest benefit of Self-Service Ticketing is for our clients. By streamlining processes and automating tasks, we are able to lessen the wait time for getting a user set up, making things more efficient and quicker. For example, with Self-Service Ticketing, the process of setting up a new user can be completed in real-time, greatly reducing the time required to get the user up and running. The same streamlined process can be used for disabling a user, further simplifying the process and reducing the time required to complete the task.

In conclusion, Self-Service Ticketing, is a powerful tool that helps MapleTronics to provide our clients with fast and efficient IT support. By automating processes and workflows, Self-Service Ticketing reduces the chance of human error, handles repetitive tasks, and provides significant time savings. But most importantly, Self-

Service Ticketing streamlines processes, making the IT support experience faster and more efficient for our clients. Find out more about Get Covered at


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